No. Aria is not a therapist, doctor, psychologist or crisis service.

Instead, Aria is a digital self-help tool that:

• Uses CBT-based ideas and coping strategies

• Helps you reflect on your thoughts, feelings and behaviours

• Can signpost and encourage you to contact human services (for example, Health Assured or local NHS services) when that would be more appropriate than continuing with the app alone

Any diagnosis, change in medication, or major treatment decision should always be made by a qualified health professional.

You may have seen people using general-purpose AI tools for mental health support. At the same time, researchers and clinicians have raised concerns that unregulated chatbots can offer unsafe, biased or overly simplistic responses, and should not be treated as therapists.

Aria is different in several ways:

• Purpose-built for wellbeing rather than general chat

• Informed by psychological research and CBT rather than random internet content

• Clinically moderated design: Aria is intentionally designed to complement, not replace existing support pathways and to encourage appropriate escalation to human care.

There is growing public discussion about the safety of AI in mental health, including worries about harmful advice, missed risk, or AI “saying the wrong thing”.

Aria’s safety approach includes:

• Clear boundaries: Aria is framed as a wellbeing companion, not a therapist or emergency service.

• Evidence-informed techniques: Aria’s underlying approach is based on CBT-style exercises that have been used widely in mental health care.

• Encouraging real-world help: Aria actively guides users towards appropriate services (e.g. Health Assured or local NHS support) and can help you prepare for appointments or referrals, instead of trying to manage everything itself.

Like any tool, Aria has limitations (see below). It is safest when used alongside, not instead of, human support.

No. Experts are very clear that AI should not replace human mental health care, particularly for more complex or high-risk situations.

Aria is designed to:

• Provide additional, immediate support when people can’t easily access a human

• Help people notice difficulties early and seek help sooner

• Take some pressure off staff by offering day-to-day coping tools, not by replacing clinicians

Think of Aria as part of a wider support ecosystem, not a replacement for it.

One of the concerns often raised about AI in mental health is the risk of bias and limited cultural understanding – for example, downplaying discrimination, or misreading the significance of certain experiences.

Aria aims to:

• Use language that is respectful and inclusive

• Treat your experiences as valid, rather than dismissing them

• Recognise that context (e.g. racism, stigma, family norms, faith) matters for wellbeing

However, AI systems can still reflect gaps or biases in the data they were trained on. If Aria ever responds in a way that feels invalidating or biased, it’s important to:

• Trust your own lived experience

• Raise it with a trusted person or service if you feel able

• Use Aria as one tool among many, not the sole judge of your situation

Aria is designed to be confidential and secure. The only place your conversation transcript is stored alongside any personally identifiable information (like your name or email) is on your own device.

That means:

• Your employer does not see your individual conversations

• Line managers and HR do not have access to your chat history

• Aria is intended to feel like a private space where you can speak freely

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You can access a more extensive list of FAQs here. Or contact our team t request a short discovery call & demo.